Reference

Our Legal Commitment to You

We operate super123 with clear rules designed around your account security, fair play and transparent payment handling.

Account Security PracticesData & Privacy PolicyPayment & Withdrawal Rules
super123 Our Legal Commitment to You
REACH US ANYTIME

How to Contact Our Legal & Support Team

Live Chat Open the chat window in your account lobby or on this site. We respond during our standard support hours, 9 AM to 11 PM Jakarta time, seven days a week. For urgent account or payment queries, chat is the fastest path to a response.
Email Support Send your legal question, data-access request or account concern to our support email. We aim to reply within 24 hours. Include your account username and the specifics of your request so we can help you quickly and accurately.
Account Settings Log in to your account, go to Settings, then Account & Legal. From here you can request your data, update your contact details, or file a dispute directly. Any request you submit is logged and tracked until resolution.
YOUR DATA, YOUR CONTROL

How We Protect Your Information

Data Security & Encryption

All deposits, withdrawals and account information flow through encrypted channels. We do not share your payment details (DANA account, OVO number, GoPay ID) with third parties unless required by law or to process your transaction. Your login credentials are stored securely and never transmitted in plain text.

Privacy & Cookies

We use cookies to keep you logged in and to improve your lobby experience. Non-essential cookies are optional; you can disable them in your browser or in your account settings. Our privacy policy details what we collect, how long we keep it, and who can access it.

Account Verification

When you open your account or make a withdrawal, we verify your identity to prevent fraud and comply with local rules. This may include email confirmation, SMS code or a brief identity check. Verification protects both your funds and the integrity of the platform.

Withdrawal & Refund Rules

Withdrawals to your registered DANA, OVO, GoPay or QRIS account normally process within one business day. If a withdrawal is disputed or flagged, we investigate and will contact you. Refunds for cancelled transactions appear in your account wallet within 72 hours.

Data Retention & Deletion

We keep your account data while your account is active. After account closure, we retain records for the period required by law. You can request a copy of your personal data, the data we delete, or clarification on what we hold via the Account & Legal section or by emailing support.

Dispute & Rights

If you believe we've mishandled your data or your account, file a dispute in your account settings or contact support with details. We respond to rights-related inquiries (data access, deletion requests, complaints) within 14 calendar days where local law permits.

Legal & Policy Questions

When you close your account, your balance is paid out to your registered payment method (DANA, OVO, GoPay or QRIS). Your account data is retained for the period required by local law. You can request a full export of your account history by emailing support within 30 days of closure.

Yes. Log into your account, go to Settings > Account & Legal > Data Request, or email support with your request. We'll compile and send you a copy of all personal information we hold about you (email, phone, payment details, bet history, profile data) within 14 days, where local law permits.

If your withdrawal request is not processed on time or if funds don't reach your DANA, OVO, GoPay or QRIS account, contact support immediately. We investigate within 48 hours. If the issue is on our end, we reissue the funds; if it's a network delay, we track it and resolve it with your payment provider.

Account access depends on local law. You must be of legal age in your jurisdiction and comply with local gaming regulations. We verify your identity and address during signup to ensure you meet these requirements. Some regions may have additional eligibility rules we'll explain during onboarding.

You own your data. We keep a record of all your bets, deposits, withdrawals and account activity. You can view this history anytime in your account statement section. You can also request a download of your complete betting history in a standard data format by contacting support.

We do not store your full payment details after a transaction clears. DANA, OVO, GoPay and QRIS identifiers are encrypted and accessed only to process your requests. We comply with data protection rules and do not sell or share your payment information with third parties.

Contact our support team immediately via live chat or email. Change your password right away if you still have access. We'll review your account activity and, if fraud is detected, reverse unauthorised transactions. Lock your account temporarily to prevent further access while we investigate.