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Terms & Conditions That Protect Your Account

When you open an account on super123, you enter a clear agreement about how we handle your deposits, withdrawals, account access and the games you play.

Account security rulesPayment and withdrawal termsHow we handle your data

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What Our Terms Cover

super123 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms govern your use of super123, your account creation, deposits and withdrawals via DANA, OVO, GoPay and QRIS, and the games in our lobby. They set out your responsibilities — such as providing accurate information during registration and keeping your password safe — and ours,

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including how we protect your funds and process your requests. Eligibility to open an account depends on local law in your region. We retain account records for the duration of your membership plus a retention period as required by Indonesian payment and financial regulations. If you
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dispute a transaction or withdrawal, contact our support team via live chat (available 24/7) or email to resolve it within the timeframe specified in your account dashboard.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ANYTIME

Support for Policy Questions

Live Chat Open the chat widget in your account lobby or on this site. Our team responds within minutes, seven days a week, including holidays. Use this channel for urgent questions about your account terms or a withdrawal.

Email Support Send questions to our support email address (shown in your account footer). Responses arrive within 24 hours on working days. Best for detailed policy clarifications or account history requests.

Account Help Centre Log into your super123 account and tap the Help menu. Browse common policy topics, withdrawal steps and payment troubleshooting. Updated daily based on player questions from players in Medan, Semarang and across Indonesia.

HOW WE PROTECT YOU

Data, Security and Your Rights

Data Encryption

Your deposits, withdrawals and personal details travel via encrypted channels. We do not share your payment information (DANA, OVO, GoPay or QRIS details) with third parties outside payment processing.

Account Verification

When you withdraw funds, we verify your identity through your registered email and phone. This protects both your account and ensures payouts go only to you. Large withdrawals may require additional confirmation steps.

Cookie & Tracking Policy

We use cookies to remember your login, language preference and game history. You can manage cookie settings in your browser. Analytics cookies help us see which games are played most and improve the lobby layout.

Your Data Rights

You can request a copy of your account data, update your personal information, or ask us to delete non-essential records. Contact support via live chat or email with your request and we will respond within 30 days.

Account Suspension & Closure

If you close your account, your funds are returned to your deposit method (DANA, OVO, GoPay or QRIS) within one to three business days. Suspended accounts are reviewed by our compliance team and you will be notified of the reason and next steps.

Policy Updates

We update our terms when payment methods change, regulations shift or we add new features. You will see a notification in your account if a material change affects your rights. You may close your account if you disagree with new terms.

Frequently Asked About Our Terms

Your account remains open and your balance is preserved. However, if your account shows no activity (no deposits or gameplay) for 12 months, we may place it in inactive status and notify you via email. You can reactivate it anytime by logging in. Your funds do not expire.

Yes. Log into super123, go to Settings > Payment Methods, and add a new DANA, OVO, GoPay or QRIS account. For withdrawals, you can only transfer funds back to the payment method you used for your most recent deposit. Contact support if you need to update your primary method.

When you request a withdrawal, we verify your account identity via a confirmation code sent to your registered email or phone. Once confirmed, funds are processed to your payment method within one to three business days. Large withdrawals may require additional documentation.

Contact our support team immediately via live chat (available 24/7) or email. Provide your account email, the transaction date and amount. Our team will investigate and respond within 48 hours. We will freeze your account if fraud is suspected pending review.

We retain your account records for six years after closure, as required by Indonesian financial regulations. After that period, personal data is securely deleted. You can request early deletion of non-essential records by contacting support.

No. Our terms permit one account per person. Multiple accounts are detected automatically and all but the oldest account will be closed. Balances from closed duplicate accounts are returned to the original deposit method.

Click 'Forgot Password' on the login page. We will send a reset link to your registered email. Click the link, create a new password and log in. If you do not receive the email within five minutes, check your spam folder or contact support for help.

Terms & Conditions That Protect Your Account

Support for Policy Questions

Data, Security and Your Rights

Data Encryption

Account Verification

Cookie & Tracking Policy

Your Data Rights

Account Suspension & Closure

Policy Updates

Frequently Asked About Our Terms

01 What happens to my account if I do not log in for a long time?

02 Can I change my registered payment method after I open my account?

03 What is your withdrawal verification process?

04 Who do I contact if I believe a transaction was made without my permission?

05 How long do you keep my account data after I close my account?

06 Can I have multiple accounts on super123?

07 What do I do if I forget my password?

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