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How We Protect Your Account and Payment Information

Your privacy is at the core of how we operate. When you open an account with super123, your personal details, payment records and withdrawal history are encrypted and…

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super123 How We Protect Your Account and Payment Information
REACH OUR TEAM

How to Contact Us About Your Privacy

If you have questions about how we handle your data, want to request a copy of your account information, or need help with your privacy rights, our support team is ready to…

Live Chat Open your account and head to the Help menu in the lobby. Our team responds to privacy requests within one business day during peak hours.
Email Support Send your privacy request to our data-handling team. Include your account username and a description of what information you need. Response time is typically 2–3 business days.
Account Settings You can update your contact details, communication preferences and withdrawal bank account directly in your account settings under Security & Privacy without contacting support.
SECURITY CHECKPOINTS

How We Keep Your Data Safe

We use industry-standard encryption for all data in transit and at rest. Your account password is hashed and never stored in readable form.

Encryption Standard

All communication between your device and our servers uses TLS encryption. Payment details are tokenised so your bank information is never exposed in our logs.

Password & Access

Your account password is salted and hashed. We never store it in plaintext. Two-factor authentication is optional in your security settings; we recommend you enable it.

Payment Verification

Before any withdrawal, we cross-reference your requested bank account against the deposit source you registered. Mismatches trigger a manual review before the payment leaves our system.

Session & Device Tracking

We log your login history and device fingerprints. Unusual activity generates an alert to your registered email so you can revoke sessions or change your password if needed.

Data Retention

Your account records, transaction history and communication logs are retained for the duration of your account plus a period determined by local law and regulatory requirements.

Changes to Your Privacy Rights

If you want to request, correct or delete your personal data where local law permits, email our data team with your account username and specific request. We respond within the timeframe your jurisdiction requires.

Privacy Questions We Hear Most Often

These are the real questions from players in Indonesia asking about their data, account security and what happens to their information when they play on super123.

We collect your name, date of birth, phone number and email address during account registration. When you deposit via DANA, OVO, GoPay or QRIS, we record the transaction details and the source account linked to your payment. For withdrawals, we verify your banking information. We also track your login times, device type, IP address and game activity to keep your account secure and prevent fraud.

We retain your account records, transaction history and communication logs for the period your account is active plus an additional retention window where local law permits. This helps us comply with anti-money-laundering rules and handle any disputes or chargebacks. You can request details about our exact retention schedule by contacting our support team via live chat or email.

Yes. Where local law permits, you have the right to request a full data export. Contact our support team via email with your account username and request type. Include any specific date range or transaction types you want included. We will prepare and send your data file within the timeframe your jurisdiction requires, typically 14–30 days.

Your withdrawal account is encrypted and never exposed in readable form in our logs. Before we process any withdrawal, we verify the account matches your registered deposit source. If there's a mismatch, our system flags it for manual review. You can update your withdrawal account in your account settings under Security & Privacy at any time.

We do not sell your personal data to third parties or data brokers. We share your information only with payment processors like DANA, OVO, GoPay and QRIS to complete your transactions, and with fraud-detection partners to protect your account. Where local law permits, we may use your contact details to send you updates about new games and promotions; you can opt out anytime in your preferences.

Our system detects unusual login patterns and sends you an alert immediately to your registered email. You can view your active sessions in your account security settings and revoke any session you don't recognise. If you suspect your password has been compromised, change it right away in your settings or contact live chat and we'll secure your account and review recent activity with you.

You can update your email address, phone number and communication preferences directly in your account settings under My Profile. For changes to your name, date of birth or withdrawal bank account, contact our support team via live chat or email with proof of identity if required. We process corrections within one business day to keep your account and payment records accurate.

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